sexdiceshop Return Program
Terms and Conditions
Please read these terms and conditions carefully! By using sexdiceshop services you will be deemed to have consented to these terms and conditions. Please pay attention to provisions that exclude or limit your rights, terms of governing law and jurisdiction, and or other terms which may appear in bold and/or underlined letters.
We want to thank you for choosing sexdiceshop and hope that we have done everything possible to help you make the right purchase. For health and safety reasons, we do not accept returns or exchanges for personal items, and all sales of privacy products are final. This includes all products, even if they are still in sealed packaging and have never been touched. Since we cannot accept returns of any kind, we recommend that you do your research before you buy and if you have questions we are always here to answer them. Email us anytime at [email protected], we are happy to help.
If you think that you ordered the wrong product, please contact us as soon as possible. If we haven’t packed your order yet, we would be happy to assist you in changing your order. Once it has been packed there is nothing we can do to stop it shipping out.
Occasionally, due to differences in screens, cameras or photographs, colors may be different than you expect. We do our best to make sure this isn’t an issue, but sexdiceshop is not responsible for these differences. Images of products can be deceiving from time to time. In order to make you are choosing the correct sized product, look for the specs to see the dimensions. Whenever possible we try to make sure that the given measurements are accurate, but again we cannot be held accountable if there are subtle variations either due to mismeasurement or misproduction. If you find that measurements are way off from the manufacturer measurements, please let us know so we can contact the vendor. Unfortunately we still cannot offer a refund for any product that has left our facility, regardless of whether the size or color is off from what you expect.
While we can’t process personal items returns, if your purchase is damaged or defective upon receipt, we will grant an exchange for the same exact product up to 10 days from the date it was delivered. If for some reason we are sold out of the specific item, store credit for the amount paid will be issued. “My partner didn’t like it” or “my cat scratched it” are not acceptable grounds for a damage or defect exchange. In other words, the ONLY time we can exchange a product is if it doesn’t work when you first receive it, see below for return instructions.
If your product inexplicably stops working at any other point, check to see if your product has a manufacturer’s warranty. If there is a manufacturer’s warranty, we do our best to list that in the specs/tags on the the product page. If your product is covered, contact the manufacturer directly. If you need help getting connected, hit us up, we will do whatever we can to help you.
If you think you may have a damaged or defective product, send an email to [email protected] with your order number, and we will assist you as soon as possible. If an exchange is granted, make sure you have all the product parts, accessories, and packaging that came with the product in order for the exchange to be granted. DO NOT SEND YOUR PRODUCT BACK UNLESS YOU HAVE RECEIVED A RETURN MERCHANDISE AUTHORIZATION (RMA). If you send your opened product back without an RMA, it will be disposed of and no refund or credit will be given. We are sorry, but no exceptions can be made.
If you believe we have shipped you the wrong product, please do not open the product package. Take a picture of the product in the box and email us, make sure you tell us your order number in the email.
TROUBLESHOOTING COMMON ISSUES
If you believe your product is defective, please take the following steps to troubleshoot common issues before contacting us.
If your product is battery operated, please replace the batteries with a full new set. Double check that all the batteries are facing the right direction, and that they are fully inserted.
If your product is rechargeable, make sure it is fully charged. Please refer to the manual included with your product for the recommended charging time. Bring your product to a complete charge before your initial use, and every time you charge it thereafter. Some products have indicator lights that signal whether your product is charging and when it’s fully charged. The product manual will have more information on these features.
If your product plugs directly into an outlet, or if you are charging your product by plugging it into an outlet, please confirm that the outlet is working. Also confirm that your product is compatible with the voltage of your outlet. This is particularly important if using your product internationally.
Refer to your product manual about how your product is powered on. All products power on and off differently, for example, some products require you to hold the power button for several seconds, while others require that you press the button multiple consecutive times.
Many products have built-in travel locks. Refer to the manual for instructions on how to lock/unlock your product before use.
Before contacting us, please read the entire user manual. Many products will have unique power and charging instructions.
INSTRUCTIONS TO RECEIVE A RETURN MERCHANDISE AUTHORIZATION (RMA)
Immediately contact us at [email protected] if you receive a product that isn’t working or you think might be the wrong product.
When you email us, please send an exact description of the problem, the order number and a photo or video of the product and problem.
We will determine whether the product is eligible for exchange and if so, we will send you an RMA. It will include exact instruction on how to send the product back to us or in certain cases we might have you dispose of the item.
Once the item has been returned we will do an inspection. If there is evidence that the item has been tampered with, previously used, or replaced with an old or different item, we have the right to refuse a replacement.
If we authorize a return, we will send you an exact replacement of the product in question. You will not be able to choose a different product, size or color. If for some reason we do not have the exact product or it has been discontinued, we will send you a store credit to buy whatever you wish. There are no circumstances where you will receive a refund. Please do not ask.
sexdiceshop Free Return Program
Terms and Conditions
Please read these terms and conditions carefully! By using sexdiceshop services you will be deemed to have consented to these terms and conditions. Please pay attention to provisions that exclude or limit your rights, terms of governing law and jurisdiction, and or other terms which may appear in bold and/or underlined letters.
Article 1 In relation to offers concluded on sexdiceshop.com for selected merchandise with the program icon (such selected merchandise - “Participating Product”), the seller of such Participant Products who has agreed to participate in this Free Return program (“Participating Sellers”) shall provide all buyers of Participating Products with a guarantee of 15-day return without cause (“Free Return Service”) in accordance with these terms and conditions herein (“Rules”). In respect of all Participating Products, the Participating Seller shall not unilaterally declare that he/she does not support the 15-day return without cause. However, this does not prevent the Participating Seller from providing the buyer a return policy superior to the Free Return Service.
Article 2 Subject to the Rules, Buyers who satisfy certain requirements as determined by sexdiceshop at its sole discretion (“Participating Buyers”) shall be entitled to deliver the Participating Products to the free return warehouse specified by the Participating Seller (“Free Return Warehouse”) free of charge (“Free Delivery Service”). The Participating Buyer acknowledges that he or she will only be entitled to enjoy the Free Delivery Service once for each order containing Participating Product(s). Buyers that may not use the Free Delivery Service shall still be entitled to enjoy the Free Return Service; however, buyers that may not use the Free Return Service are automatically excluded from the Free Delivery Service.
Article 3 With the Free Return Service, a buyer can apply for a return and refund of a Participating Product without cause within 15 days from, as the case may be, 1) the date when the buyer confirms receipt of the Participating Product, or 2) the date when the system automatically confirms receipt of the Participating Product after confirming that the Product has been duly delivered, through "open a Dispute" on the sexdiceshop order page if the Participating Product meets the standards of intactness as stipulated in Article 5. After the Participating Product has been shipped to Free Return Warehouse and verified by the Free Return Warehouse to meet the standards of intactness prescribed in Article 5, buyer may receive the refund from the corresponding Participating Seller in accordance with these Rules. If the Participating Product returned by the buyer does not meet the standards of intactness, Free Return Warehouse will ship such Participating Product back to the buyer, with the cost of shipment to be borne by the buyer. Where the buyer applies for the Free Return Service as mentioned above and such buyer is not able to enjoy the Free Delivery Service or chooses not to use the Free Delivery Service, the buyer shall arrange for shipment by himself or herself and fill in the shipment tracking number at the “Dispute” page on sexdiceshop. The buyer acknowledges that if such buyer arranges for shipment by himself or herself as aforementioned, the risk of loss passes from the buyer to the Free Return Warehouse at the time of receipt of products by the Free Return Warehouse. With the Free Return Service, if the Free Return Warehouse does not receive the returned Participating Product within 7 days after buyer submitted shipment tracking number or the Free Return Warehouse does not receive the corresponding Participating Product, sexdiceshop shall be entitled to determine liability upon arbitration according to the sexdiceshop rules and protocols.
Article 4 With the Free Delivery Service, a Participating Buyer can ship the Participating Products through the delivery service provider specified by the Participating Seller after such Participating Buyer has “opened a Dispute” according to Article 3. Where the Participating Buyer uses the Free Delivery Service, the shipping tracking number will be automatically uploaded to the system. The Participating Buyer acknowledges that if such Participating Buyer uses the Free Delivery Service, the risk of loss passes from the Participating Buyer to the delivery service provider specified by the Participating Seller at the time of receipt of products by the delivery service provider specified by the Participating Seller. With the Free Delivery Service, if the Free Return Warehouse does not receive the corresponding Participating Product, sexdiceshop shall be entitled to determine liability according to the sexdiceshop rules and protocols.
Article 5 In order to enjoy the Free Return Service, the Participating Product being returned by the buyer shall meet the standards of intactness as specifiedbelow:
1. The Participating Product has remained its original quality and functioning. The buyer shall ensure that the returned Participating Product and all accompanying accessories (such as tags, manuals, and warranty cards) are complete and remained their original quality and functioning, and show no signs of damage or contamination, the anti-counterfeiting mark has not been scraped, any activation/authorization has not been made, and there are no traces of usage on the appearance or other traces which indicate unreasonable personal use.
2. The buyer’s opening of package for inspection or testing to verify the Participating Product’s quality and functioning is reasonable and does not affect the Participating Product’s intactness. Where any use of a Participating Product by the buyer results in significant devaluation, the returned Participating Product shall be deemed defective and not in line with the standard of intactness.
3. Buyer understands that the packaging is an integral part of the Participating Product and consist part of the offer from the Participating Seller; and any use of and/or defect(s) to the packaging caused by the buyer may result in devaluation of the Participating Product. Therefore, the buyer shall ensure the packaging of the returned Participating Product is full and intact. In terms of packaging with special value, design, material and/or functions, buyer and/or his or her courier shall ensure all handling is carried out in accordance with the requirement about product protection and packaging specified by the Participating Seller upon fulfillment of the transaction.
(1) Standards of intactness for regular package:
There is no missing part in the original package, and the form, shape and structure of the package is complete. However, unavoidable changes in form, shape and/or structure resulting from transportation and unpacking, including, but not limited to, minor to moderate deformation, stain and/or partial damage, shall not be considered to affect the intactness of the regular package.
(2)Standards of intactness of special package:
If the package contains value added parts, such as an anti-counterfeiting feature, special designs or functions, or markers or other indicators representing commemorative value, the Participating Seller may make requirements of special protection of the package to the buyer. Where there are reasonable package protection requirements prominently and explicitly specified by the Participating Seller, the buyer shall protect the package proactively and carefully. If the damage of such package results in devaluation and/or loss of functions, the Product will be devalued and thus deemed as defective and not in line with the standard of intactness.
However, where the Participating Seller makes requirement about protection of special packages but fails to do so in a prominent and explicit way, the standards of intactness for regular package shall apply.
Where the package does not contain any special value added parts as mentioned above, the standards of intactness for regular package shall apply.
Article 6 Loss or damage of gift and loss of invoice shall not affect the return of Participating Product. However, for damage or loss of gift, a deduction from the refund shall be made based on the gift’s market price; for loss of invoice, the buyer shall bear the corresponding tax.
Article 7 If a buyer does not use the Free Delivery Service, the buyer shall bear the cost of returning the Participating Product to Free Return Warehouse (“Cost of Return”) when applying for the Free Return Service. In addition to the Cost of Return, whether or not the buyer uses the Free Delivery Service, the buyer shall bear the cost of shipping Participating Product by Participating Seller to him or her, if the Participating Product is subject to conditional free shipping and the buyer’s partial return results in nonsatisfaction of the free shipping conditions, sexdiceshop shall deduct shipment costs borne by the buyer on behalf of Participating Seller from the refund payable to the buyer.
Where sexdiceshop determines, at its sole and absolute discretion, that the buyer has abused its rights by repeatedly applying for the Free Return Service and/or the
Free Delivery Service (if applicable) or showing a high rate for orders applying for the Free Return Service and/or the Free Delivery Service (if applicable), the buyer shall bear all shipping costs, and sexdiceshop shall be entitled to deduct all shipping costs from the refund and may deny the same buyer’s future eligibility of the Free Return Service and/or the Free Delivery Service.
Article 8 Whether a product is a “Participating Product” with the Free Return Service offer and/or the Free Delivery Service offer (if applicable) shall be determined by whether such product(s) bear a "Free Return" icon, which may be determined and/or changed by sexdiceshop in its own discretion.
Article 9 Under any of following circumstances, the Participating Seller shall not be obliged in any way to offer the Free Return Service, Free Delivery Service (if applicable) and/or provide the refund (unless otherwise required by applicable laws or the sexdiceshop rules):
(1) Fraud on the part of the buyer;
(2) Wars, military actions, terrorist events, strikes, riots, theft, robbery;
(3) Confiscation by relevant government authorities;
(4) Nuclear reaction, nuclear radiation, radioactive or any other form of contamination;
(5) Natural disasters including, but not limited to, earthquakes, lightning strokes, fires, explosions, storms, floods, typhoons;
(6) Improper conduct of the buyer in violation of the instructions;
(7) Natural consumption or wear and tear of the product;
(8) Product recall;
(9) External causes during transportation or storage; and
(10) Defects unable to be detected with the technology in domestic market at the time of manufacture.
Article 10 Under the Free Return Service, the Participating Seller shall not be responsible for losses and costs of the following products (unless otherwise required by applicable laws or sexdiceshop rules), and the Participating Seller shall not be under any obligation to provide Free Delivery Service for the following products:
(1) Quality issues of a product have been acknowledged and accepted by the buyer;
(2) Products are sold after the Participating Seller has been suspended, closed down or bankrupted.
Article 11 These Rules shall take effect on August 20th, 2019. However sexdiceshop is entitled to amend these Rules at any time by posting the relevant amended and restated Rules on sexdiceshop.com, without further notice to buyers. By continuing to purchase Participating Product(s), use the Free Return Service, and/or use the Free Return Service, users and buyers agree that the amended and restated Rules will apply and are deemed to have accepted the amended and restated Rules.
Article 12 These Rules are governed, interpreted and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with these Rules must be brought in a court of competent jurisdiction in Hong Kong.
Article 13 These Rules are published in English and multiple languages. In case of any discrepancy between different language versions, the English one shall prevail.